Customer Success Engineer For WordPress

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Experience Required:  3+ years as an Customer Success Engineer/Manager With knowledge of WordPress Technology.

CTC – Based on Experience and Assessment Performance

About the Role:

As a Customer Success Engineer/Manager, you will act as the bridge between our customers and our development team, driving business growth while ensuring exceptional customer satisfaction. This role blends the dynamics of a Business Development Executive with the empathetic, solution-oriented approach of a Customer Success Executive. Experience as a Key Account Executive/Manager are welcomed to apply.
You will be responsible for managing the full lifecycle of client interactions from initial contact, through requirement gathering and project scoping, to final delivery and ongoing support.

Key Responsibilities:

  • Lead Management: Actively work with inbound sales leads, managing the prospect pipeline from initial inquiry to conversion.
  • Sales and Pitching: Engage in online bidding and crafting compelling pitches on platforms such as Upwork; prepare tailored offers that resonate with potential clients.
  • Customer Engagement: Develop a deep understanding of customer pain points and requirements, empathizing with their needs to build trust and long-lasting relationships.
  • Scope Definition: Gather detailed requirements from clients to define and prepare clear scopes of work.
  • Quotation Preparation: Provide accurate and competitive quotes to potential clients, reflecting the scope and value of proposed solutions.
  • Technical Liaison: Translate customer needs into technical requirements for the development team and communicate technical solutions back to customers, ensuring clarity and alignment on both sides.
  • Project Management: Act as the anchor between the client and the development team, managing timelines, expectations, and deliverables.
  • Relationship Building: Establish and maintain strong, long-lasting relationships with clients, aiming to exceed expectations and enhance customer satisfaction.
  • User Story Creation: Craft clear and concise user stories to guide the development process.
  • Software Engagement: Participate in software testing phases to ensure the final product meets client needs.
  • Industry Expertise: Maintain a solid understanding of the WordPress ecosystem and web project management to enhance service delivery and client communication.

Qualifications:

  • Proven experience in business development, project management, account management, or customer success, particularly within the IT sector.
  • Familiar with Elementor, Figma, CSS/HTML and JavaScript
  • Ability to install, configure, and troubleshoot WordPress
  • Strong familiarity with the WordPress platform or extensive experience managing web-based projects.
  • Excellent communication, negotiation, and interpersonal skills, with a knack for building rapport with clients.
  • Ability to understand and translate customer requirements into technical specifications and conversely, explain complex technical details in layman’s terms.
  • Experience with online bidding and sales platforms such as Upwork.
  • Strong analytical and problem-solving skills with the ability to manage complex projects and multi-task effectively.
  • Provide prospect with the Scope of Work (SoW) and quote
  • A customer-oriented approach with a commitment to achieving excellent service standards and with a focus on retaining strategy.
  • Continuously research WordPress trends, competitor offerings, and digital marketing tactics to enhance sales strategies
  • Analyze customer data and feedback to identify areas for improvement and enhance customer satisfaction.

We offer you:

  • Competitive Salary Package
  • Remote work
  • Full-time employment
  • Flexible working hours
  • A 40-hour workweek

The hiring process consists of the following steps:

  • Total three rounds (2 assessment round and final round with CEO)
  • The Assessments will be sent via TestGorilla
  • The most suitable applicant(s) are invited for the final round of interview

Join our team and contribute to our mission of providing high-quality WordPress solutions for clients worldwide.

Please, send your CV to [email protected] or contact us.